Rubbish Removal Hackney Privacy Policy
This Privacy Policy explains how Rubbish Removal Hackney collects, uses, stores and protects personal data of our customers and prospective customers. It applies to all individuals using our rubbish removal services and making enquiries within the Hackney area, whether you contact us by phone, email, online forms, or any other communication channel.
We are committed to protecting your privacy and handling your information in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who We Are
Rubbish Removal Hackney is a rubbish and waste removal service operating in the Hackney area. For the purposes of data protection law, we are the data controller in respect of the personal data that we collect and use about you in connection with our services.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided when you book or enquire about our services.
Data We Collect
We only collect personal data that is necessary for providing our services, managing our relationship with you, and meeting our legal obligations. The types of personal data we may collect include:
Identification and contact details: name, address, phone number, email address and any additional contact information you provide to us so that we can communicate with you and attend your premises.
Service and booking details: date and time of your booking, service address, type and quantity of rubbish or waste to be removed, access instructions, and any notes relevant to completing the job safely and efficiently.
Billing and payment information: payment status, invoice records, details of services purchased, and basic payment confirmations. Where we use third party payment providers, card details and full payment data are processed by those providers and not stored by us.
Communication records: emails, phone call notes, text messages and other communications relating to enquiries, quotations, bookings, complaints or feedback.
Technical information: limited technical information such as your IP address, device type and basic usage data may be collected where you interact with our website or online forms. This helps us maintain and improve our online services and security.
We do not intentionally collect special category personal data such as health information, racial or ethnic origin, or criminal records. We ask that you do not provide such information to us unless it is strictly necessary for a particular request, and if you do so, we will treat it with additional care.
Lawful Basis For Processing
We process your personal data only where we have a valid lawful basis under UK GDPR. Depending on the context, our lawful bases will usually be:
Contract: we process your personal data to enter into and perform a contract with you, such as when you request a quotation, confirm a booking, or we provide rubbish removal services at your property.
Legal obligation: we process certain information where we must do so to comply with legal requirements, for example maintaining tax records, accounting information and waste transfer documentation.
Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing our customer relationships, improving our services, handling enquiries, preventing fraud and ensuring the security of our operations.
Consent: in limited cases we may rely on your consent, for example for certain marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us or using any opt out option provided.
How We Use Your Personal Data
We use the personal data we collect from you for the following purposes:
To provide rubbish removal services: arranging and confirming bookings, attending your premises, removing waste and completing the job to your instructions.
To communicate with you: responding to your enquiries, issuing quotations, sending booking confirmations, updating you on the progress of a job and answering any questions you may have.
To manage payments and invoices: issuing invoices, processing payments through our payment providers, and keeping appropriate financial records.
To manage our business and services: improving our operations, training staff, planning workloads, reviewing service quality and developing new offerings based on customer feedback.
To handle complaints and disputes: investigating and resolving any queries, complaints, or legal claims.
To meet legal and regulatory obligations: keeping appropriate records of waste removal, complying with tax, accounting and waste management laws and cooperating with regulatory authorities when required.
Data Sharing And Processors
We may share your personal data with trusted third parties who assist us in delivering our services. These third parties act as data processors and only process your personal data on our instructions. They are required to keep your information secure and to use it only for the purposes we specify.
Categories of processors and recipients may include:
Payment service providers: to process card payments and other electronic payments securely.
IT and hosting providers: who host our systems, website or communication tools and help maintain their security and reliability.
Professional advisers: such as accountants, insurers and legal advisers who require limited information to provide their services to us.
Regulators and authorities: where we are required by law to share information, for example for tax, waste management regulation or in response to lawful requests from public authorities.
We do not sell your personal data and we do not share it with third parties for their own independent marketing purposes.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for international transfers. This may include using standard contractual clauses or relying on adequacy decisions to ensure your data is afforded a level of protection essentially equivalent to that in the UK.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
In general, this means:
Service and contract records: retained for the duration of our relationship with you and for a period afterwards to deal with any queries, complaints or legal claims.
Financial and invoice records: retained for the period required by tax and accounting laws, typically up to six years from the end of the relevant financial year.
Communication records: stored for a period that allows us to manage our customer relationships and handle any disputes, after which they are securely deleted or anonymised.
When we no longer need your personal data, we will take steps to delete or anonymise it in a secure manner.
Security Of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees and processors who need it to perform their duties, using secure systems and keeping our security arrangements under regular review.
Your Rights Under GDPR
As a customer of Rubbish Removal Hackney in the Hackney area, you have certain rights in relation to your personal data under data protection law. These include:
Right of access: you can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not have another lawful reason to retain it.
Right to restrict processing: you can ask us to restrict how we use your personal data in certain situations, such as while we are considering a request to correct it.
Right to data portability: where our processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format so that you can transfer it to another service provider.
Right to object: you can object to processing that is based on our legitimate interests, particularly in relation to direct marketing.
Right to withdraw consent: where we rely on your consent for processing, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.
You can exercise any of these rights by contacting us using the contact details provided when you engage with our services. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office, which is the supervisory authority for data protection matters in the United Kingdom.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process your personal data. When we make changes, we will revise the date of the latest version. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy applies to all Rubbish Removal Hackney customers and service users in the Hackney area and remains in force until it is replaced by an updated version.
