Rubbish Removal Hackney Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Hackney provides rubbish removal, waste collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Company means Rubbish Removal Hackney, the provider of rubbish removal and waste collection services.
1.2 Customer means any individual, business, organisation or other entity that books or uses the services of the Company.
1.3 Services means the rubbish removal, waste collection, clearance, loading, transportation, and disposal services provided by the Company, together with any related services agreed in writing.
1.4 Booking means a confirmed request by the Customer for the Company to provide Services at a specified time, date and location.
1.5 Waste means any materials, items, goods or rubbish presented by the Customer for removal, collection or disposal as part of the Services.
1.6 Site means the property, premises or location where the Services are to be carried out.
2. Scope of Services
2.1 The Company provides waste collection and rubbish removal services for domestic and commercial customers. This may include household rubbish, office waste, garden waste, bulky items and general non-hazardous waste, subject to these Terms and Conditions.
2.2 The Company reserves the right to refuse to remove any items that it reasonably believes to be hazardous, illegal, unsafe to handle, or not in compliance with applicable waste regulations.
2.3 The extent of the Services, including the type and approximate volume of Waste to be collected, will be as agreed at the time of Booking, and may be subject to adjustment following on-site assessment.
3. Booking Process
3.1 Bookings may be made by telephone, email or through any booking system operated by the Company from time to time.
3.2 When making a Booking, the Customer must provide accurate and complete information, including:
a) the collection address and any access details;
b) the type and approximate quantity or volume of Waste to be removed;
c) any special requirements or site conditions that may affect the Services;
d) the preferred date and time for the collection.
3.3 All Bookings are subject to availability and are not considered confirmed until the Company has acknowledged the Booking and, where required, received any applicable deposit or prepayment.
3.4 The Company reserves the right to decline any Booking at its sole discretion, including where the requested work falls outside its normal operating capabilities or compliance obligations.
4. Quotations and Pricing
4.1 Any quotation provided by the Company, whether verbal or written, is based on the information supplied by the Customer and is an estimate only until confirmed on site.
4.2 If, upon arrival at the Site, the actual volume, weight, type or nature of the Waste differs from that originally described, or if access is more difficult than reasonably anticipated, the Company may revise the price to reflect the additional work, time or disposal costs required.
4.3 All prices are stated in pounds sterling and, unless expressly indicated, are exclusive of any applicable taxes or charges which will be added to the total amount where required by law.
4.4 Any additional charges, such as congestion zone charges, parking fees, waiting time, or extra labour for loading or sorting, will be clearly explained to the Customer and added to the final invoice where applicable.
5. Payments
5.1 Payment terms will be confirmed at the time of Booking. The Company may require full or part payment in advance, particularly for larger clearances or commercial jobs.
5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services, prior to the Company leaving the Site.
5.3 The Company accepts commonly used payment methods such as cash, debit card, credit card or bank transfer, subject to availability at the time of the Booking.
5.4 Where the Customer is a business and has been granted credit terms by the Company in writing, invoices are payable within the period specified on the invoice. If no period is specified, payment shall be due within 14 days of the invoice date.
5.5 If the Customer fails to pay any amount when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate applicable to commercial debts in the United Kingdom, accruing on a daily basis until payment is received in full.
6. Cancellations and Amendments
6.1 The Customer may cancel or reschedule a Booking by giving the Company reasonable notice in advance of the scheduled service time.
6.2 If the Customer cancels more than 24 hours before the scheduled service time, no cancellation fee will normally be charged, and any prepaid amounts may be refunded or applied to a future Booking at the Companys discretion.
6.3 If the Customer cancels less than 24 hours before the scheduled service time, fails to provide access to the Site, or is not present at the agreed time where their presence is required, the Company reserves the right to charge a cancellation fee, which may be up to the full quoted price.
6.4 The Company will make reasonable efforts to accommodate any request to amend the time or date of a Booking, but such changes are subject to availability. Any change to the scope or scale of the Services may result in a revised quotation.
6.5 The Company may cancel or reschedule a Booking where it is unable to carry out the Services due to circumstances beyond its reasonable control, including severe weather, traffic conditions, vehicle breakdown, staff illness or compliance issues. In such cases, the Company will not be liable for any resulting loss but will offer an alternative appointment where possible.
7. Customer Obligations
7.1 The Customer must ensure that the Company and its staff have safe, reasonable and unobstructed access to the Site and to the Waste to be collected at the agreed time.
7.2 The Customer must ensure that any required permissions, permits, or consents for access, parking, loading or waste removal are in place prior to the Companys arrival.
7.3 The Customer is responsible for ensuring that any Waste presented for collection is accurately described, is safe to handle, and is not prohibited or hazardous as defined by applicable waste laws and regulations.
7.4 The Customer must remove or clearly identify any items not intended for disposal to prevent accidental removal. The Company accepts no liability for the removal of items that were not clearly separated or identified as not to be taken.
8. Waste Regulations and Prohibited Items
8.1 The Company operates in accordance with relevant UK waste management legislation and regulations, including duties relating to the safe handling, transport and disposal of Waste.
8.2 Certain types of waste cannot be collected as part of the standard Services, including but not limited to: asbestos, clinical or medical waste, chemicals, solvents, oils, flammable or explosive substances, gas cylinders, pressurised containers, and any materials classified as hazardous or requiring specialist treatment or licensing.
8.3 If prohibited or hazardous waste is found mixed with general rubbish, the Company may refuse to remove it, may adjust the quotation to cover any additional handling or disposal costs, or may require the Customer to arrange specialist removal.
8.4 The Customer remains responsible for any consequences arising from the incorrect description or unlawful presentation of Waste. The Customer agrees to indemnify the Company against any claims, penalties or costs arising from a breach of waste regulations where such breach is attributable to the Customers actions or omissions.
8.5 The Company will, where possible, seek to reuse, recycle or recover materials collected, in line with good practice for waste management and environmental responsibility.
9. Performance of the Services
9.1 The Company will use reasonable skill and care in carrying out the Services and will take reasonable steps to minimise mess or disruption at the Site.
9.2 Time of performance is not of the essence. Any times or dates provided for attendance at the Site are approximate and subject to traffic, access and operational conditions. The Company will make reasonable efforts to keep the Customer informed of any significant delays.
9.3 The Customer or an authorised representative should be present at the Site during the Services to confirm the Waste to be removed and to sign off completion where required. If no representative is present, the Companys assessment of the work carried out shall be final.
10. Liability and Insurance
10.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot lawfully be limited or excluded under UK law.
10.2 Subject to clause 10.1, the Companys total liability to the Customer arising out of or in connection with the provision of the Services, whether in contract, tort, negligence or otherwise, shall be limited to the total fees paid or payable for the specific Booking giving rise to the claim.
10.3 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of data, or loss of reputation arising from or in connection with the Services.
10.4 While reasonable care will be taken during removal, the Customer should remove or protect any fragile items, valuable possessions or sensitive surfaces near the working area. The Company shall not be liable for normal wear and tear or damage resulting from necessary movement of bulky items where reasonable care has been taken.
10.5 The Company maintains appropriate insurance cover relevant to its rubbish removal and waste collection activities. Details may be provided to the Customer on request.
11. Complaints
11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, providing details of the issue and any supporting information.
11.2 The Company will investigate complaints in good faith and, where appropriate, may offer to rectify issues, provide a partial refund, or take other reasonable steps by way of resolution. Any such remedies will be at the Companys discretion and subject to the circumstances of each case.
12. Data Protection and Privacy
12.1 The Company will collect and process the Customers personal data only to the extent necessary to manage Bookings, provide the Services, handle payments and comply with legal obligations.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell the Customers details to third parties. Personal data may be shared with service providers or authorities where required for operational or legal reasons.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, traffic disruption, strikes, accidents, breakdowns, fire, flood, or compliance-related restrictions.
14. Variations to these Terms
14.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. The version in force at the time of a Booking will apply to that Booking.
14.2 Any variations or additional terms proposed by the Customer shall be of no effect unless they are expressly agreed in writing and signed by an authorised representative of the Company.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
By placing a Booking or using the Services of Rubbish Removal Hackney, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
